REFUND AND RETURNS POLICY
Thank you for shopping at masculinethreadsstore.com. Our goal is to ensure that every customer is satisfied with the products they purchase. If you are not completely satisfied with the products you purchased from our website, the following is our refund policy.
- Refund Eligibility
● Product Returns: Products must be in original condition, unworn, washed or damaged, and retain all original packaging and tags. Returns must be made within 30 days of receiving the product.
● Damaged or Wrong Items: If the item you received has a manufacturing defect or is damaged not due to shipping, or the item you received is not as ordered, please contact us within 48 hours of receiving the item. - How to Return Products
● Contact Customer Service: Email jessekasemsanta@masculinethreadsstore.com or call our customer service number with your order number and reason for return.
● Mailing the item: After receiving the return instructions, mail the item to our return address. Please retain the mailing receipt for tracking purposes.
● Receive and inspect the item: Once we receive the returned item, we will inspect it to confirm the condition of the item. - Refund Process
● Refund Approval: Once the return is inspected and approved, the refund will be automatically applied to your original payment method.
● Refund Time: Refunds are usually completed within 3 business days after the return item is received and processed. Depending on your bank’s policy, it may take an additional few days for the funds to appear in your account. - Refund Anomalies
● Partial Refund: If the item is not in its original condition or is damaged by the user, we may only provide a partial refund.
● Return Shipping Costs: Unless the item is damaged or wrong, the return shipping costs will be borne by the customer.
We are committed to ensuring your satisfaction and want your return process to be as simple as possible. Thank you for choosing masculinethreadsstore.com and look forward to seeing you again.
